Terms & Conditions
Official commercial agreement of Jivika Enterprises governing our website, e-commerce orders, 90-Day Satisfaction Commitment, and independent partner network.
1. Eligibility and Acceptance
By accessing this website, creating a customer or partner account, or purchasing products, you confirm that you are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872. If you represent an organization or business, you represent that you have legal authority to bind that entity.
2. Products & Formulation Integrity
Jivika Enterprises formulates and markets genuine herbal, classical, and proprietary Ayurvedic wellness supplements. We maintain single authoritative product records ensuring that all product descriptions, ingredients, MRP, and Business Value (BV) are accurate.
Packaging, bottle aesthetics, and labels may occasionally be updated in accordance with statutory FSSAI and AYUSH notifications. Customers must always read the product label, batch details, directions, warnings, and expiration date before use.
3. Ayurvedic Wellness & Healthcare Disclaimer
Herbal and Ayurvedic dietary formulations nourish bodily balance and physiological harmony. However, information presented on our website, educational journal, or support channels is provided for general health information and is not intended as clinical medical diagnosis, treatment, or cure for any disease.
Individuals who are pregnant, nursing, taking prescription medicines, suffering from chronic renal, cardiac, or hepatic illnesses should consult an accredited medical professional prior to starting any dietary supplement regimen.
4. Product Results & Consistent Usage
Ayurvedic botanical extracts require disciplined, regular usage over time. Individual results vary depending on biological constitution, age, diet, stress levels, and lifestyle. Nothing in these Terms constitutes a guarantee of any specific clinical outcome.
5. Our 90-Day Satisfaction Guarantee
For eligible wellness products, Jivika Enterprises proudly provides an industry-leading 90-Day Satisfaction Guarantee. Eligible customers who consume the product consistently as directed and are not satisfied with their wellness experience may request assistance under our published Return & Refund Policy within 90 calendar days from the date of confirmed delivery.
This commercial satisfaction commitment is separate from, and does not restrict, any statutory rights guaranteed under the Consumer Protection Act, 2019.
6. Pricing, Commercial Snapshotting & GST Billing
All product prices are clearly indicated in Indian Rupees (INR). When an order is placed, our system generates an immutable commercial snapshot capturing the exact product title, SKU, price, GST percentage, HSN code, and Business Value (BV) at the time of purchase. Future price or BV revisions cannot retroactively alter historical orders.
Tax invoices comply fully with Goods and Services Tax (GST) laws, with an automatic intra-state bifurcation (CGST 2.5% + SGST 2.5% for Uttarakhand deliveries) or inter-state bifurcation (IGST 5% for deliveries outside Uttarakhand) for Ayurvedic Medicaments classified under HSN 30049011.
7. Free Standard Shipping Across India
Jivika Enterprises currently offers free standard delivery on eligible orders across serviceable pincodes in India. Orders are packed within 24–48 working hours, and customers receive automated tracking notifications containing their courier partner name, Air Waybill (AWB) number, and live tracking links via our Track Order page.
8. Damaged, Defective or Incorrect Items
If a shipment arrives visibly damaged, leaking, unsealed, or contains incorrect items, customers must report the incident to our customer support team within 7 days of delivery with unboxing photographs or video. Upon verification, Jivika Enterprises will dispatch a replacement at no cost or issue an expedited refund.
9. Direct Selling Compliance, 10 Income Streams & Payout Terms
Jivika Enterprises operates strictly in compliance with the Consumer Protection (Direct Selling) Rules, 2021. Partner enrollment is 100% free of charge with zero registration fee, zero annual renewal fee, and zero mandatory starter-kit purchases. All earnings are strictly tied to genuine, verified product sales and Business Value (BV).
Summary of 10 Revenue Streams:
- Self Purchase Bonus: 10% BV credited directly to partner wallet on valid personal product BV purchases.
- Direct Activation Income: 20% BV credited to direct sponsor on new partner's first order / ID activation.
- Direct Lifetime Repurchase Income: Permanent 20% BV royalty to direct sponsor on all recurring repeat orders for life.
- 15-Level Team Generation Pool: 30% BV shared across Level 2 to Level 15 generation downline (L2: 10%, L3: 4%, L4: 2%, L5: 2%, L6-L10: 1% each, L11-L15: 1.4% each).
- Leadership Rank Royalty Pools (10% BV): 5 ranks (Silver: 2,000 BV, Gold: 5,000 BV, Platinum: 10,000 BV, Diamond: 20,000 BV, Crown: 50,000 BV) receiving 2% company BV pool allocation each. Weekly closing.
- Monthly Performance Royalty Pools (10% BV): 3 independent monthly slabs (Slab 1: 3% for L1 BV ≥ 2,000; Slab 2: 3% for L2 BV ≥ 5,000; Slab 3: 4% for L3 BV ≥ 10,000) with concurrent qualification.
- Franchise Handling Margin: 10% BV margin on all product sales billed through verified franchise stockist distribution codes.
- Global Auto-Pool (8th Stream): Automated 10% deduction on earnings into Pool Wallet. Automatic entry at ₹250 threshold into global 3×3 forced matrix (15 levels, total earning potential ₹25.85+ Crore).
- Self Social Income: +10 Points credited instantly per verified promotional video task watched.
- Team Social Income (15-Gen 75% Matching): Weekly ambassador royalty distributing 75% matching bonus across 15 downline levels. Funded via Tri-Source Sovereign Treasury: (i) 100% of Unsettled BV Surplus from weekly company volume, (ii) External marketplace retail profits from Amazon, Flipkart, and Meesho, and (iii) 100% of social media advertising revenues from YouTube, Facebook, and Instagram.
A partner can register for free, build an unlimited team, and accumulate commissions across all 10 streams without paying any fee. However, to request cash withdrawals (bank transfers), the partner must have placed and confirmed receipt of at least 1 genuine product order (status: RECEIVED), along with an approved KYC (PAN Card and Bank Account proof). This ensures compliance with retail customer protection and verifies physical delivery.
The Cardinal Settlement Invariant: In our automated financial engine, courier ‘DELIVERED’ status alone never releases partner income. Commission balances are unlocked strictly upon verified customer physical receipt. In the event of an approved return, refund, or cancellation, compensatory debit entries cleanly reverse unearned commissions.
10. Partner Code of Conduct & Prohibited Marketing
Independent partners are ambassadors of Jivika Enterprises and must conduct themselves ethically. Partners are strictly forbidden from:
- Making unauthorized disease-cure, terminal illness, or miracle claims regarding any formulation.
- Presenting Jivika as an investment, deposit, quick-rich, or passive-income scheme.
- Coercing downlines into purchasing excess inventory (front-loading).
- Creating counterfeit websites, rogue advertisements, or infringing on Jivika trademarks.
11. Cooling-Off Period & Buyback Policy
In accordance with Rule 5(1)(d) of the Direct Selling Rules, 2021, every newly registered direct seller is entitled to a 30-day cooling-off period. Partners wishing to terminate their contract can return unsold, merchantable inventory purchased within the last 30 days for a full refund minus applicable shipping and handling costs.
12. Intellectual Property Rights
The trademarks, brand names (“Jivika”, “Jivika Wellness”, “Sugranta”, “Renzo Vital”, “Purush Amrit”, “Asthi Amrit Veda”, “Slim Fit Veda”, “ThyroShree”), logos, packaging designs, website layout, and graphics are the exclusive intellectual property of Jivika Enterprises. Reproduction or commercial exploitation without prior written consent is strictly prohibited.
13. Limitation of Liability
To the maximum extent permitted under applicable Indian law, Jivika Enterprises will not be liable for indirect, incidental, or consequential damages resulting from product misuse, improper storage contrary to packaging instructions, or events caused by force majeure beyond our reasonable control.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal proceedings or disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Udham Singh Nagar, Uttarakhand, India.
15. Contact & Grievance Redressal
For questions regarding these Terms, commercial orders, or grievance filings, please contact our registered office:
104 Nakha Naya Gaon, Sitarganj, Udham Singh Nagar, Uttarakhand – 263148, India
Phone: [email protected] · Email: [email protected] · [email protected]
Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST