Shipping & Delivery Policy
Fast, tamper-proof, and reliable fulfillment across all serviceable pincodes in India from Jivika Enterprises.
Free Standard Shipping Across India
Jivika Enterprises provides free standard delivery across all serviceable pincodes in India on eligible orders. We believe in transparent pricing with no hidden delivery surcharges added at checkout.
1. Dispatch Timelines & Order Processing
Orders placed on our e-commerce portal undergo instant verification, GST invoice generation, and batch allocation. Orders are packed and dispatched from our central dispatch warehouse in Sitarganj, Uttarakhand within 24 to 48 business hours (excluding Sundays and national holidays).
Once dispatched, an automated dispatch notification is sent containing your courier name, Air Waybill (AWB) number, and real-time tracking link.
2. Estimated Delivery Windows
| Delivery Destination | Transit Estimate | Courier Partners |
|---|---|---|
| Uttarakhand & Delhi NCR | 2 – 3 Business Days | BlueDart, Delhivery, DTDC |
| Metro Cities (Mumbai, Bangalore, etc.) | 3 – 5 Business Days | Delhivery, BlueDart, XpressBees |
| Tier-2 & Tier-3 Regional Towns | 4 – 6 Business Days | Delhivery, DTDC, India Post |
| North-East, J&K, Remote Pincodes | 6 – 8 Business Days | India Post Speed Post, Delhivery |
Note: Deliveries may occasionally experience minor delays during extreme weather conditions, regional lockdowns, or peak festive periods.
3. Tamper-Proof Hermetic Packaging
All Ayurvedic tablets, syrups, and supplements are securely packaged in pharmaceutical-grade, hermetically sealed HDPE containers equipped with induction foil seals and moisture-absorbing food-grade desiccants. Outer cartons are sealed with tamper-evident security tape. If the outer tape is broken or torn upon delivery, do not accept the package and notify us immediately.
4. Live Order Tracking
You can track the live real-time status of your consignment at any moment by visiting our dedicated Track Order Page.
Simply enter your 16-character Order Number (e.g. JORD-...) or your registered 10-digit mobile number to view transit updates, current hub location, and expected delivery date.
5. Delivery Support Helpline
If you need to change your delivery address before dispatch or require courier escalation, please reach out to:
Helpline: [email protected] · Email: [email protected]
Timings: Monday – Saturday, 10:00 AM – 6:00 PM IST