Return & Refund Policy

1. How the 90-Day Guarantee Works

Customers are encouraged to consume the supplement regularly and strictly according to the directions provided on the product label. If you have used an eligible Jivika product as directed and are not satisfied with your experience, you may contact our customer support team within 90 calendar days from the date of delivery to request assistance.

To review and process your claim, we will ask for:

• Your original order number and invoice proof of purchase.
• Product title and batch information printed on the packaging.
• Photographs of the product bottle and outer carton.
• Brief feedback describing the duration of use and reason for dissatisfaction.

2. Consumed Product Claims Protocol (Empty Containers)

We recognize that when our supplements are used as directed, the contents will be partially or fully consumed. Physical return of used, empty containers is NOT required for approved 90-Day Satisfaction claims.

You do not need to ship back empty bottles. As long as you provide valid order details, batch photo, and confirmation that the product was consumed as directed, your claim will be evaluated on a case-by-case basis and approved refunds will be credited directly to your bank account or original payment method.

3. Damaged, Defective or Incorrect Deliveries (7-Day Window)

If your consignment arrives visibly damaged by the courier, leaking, unsealed, or contains a different product from what you ordered:

• Notify customer care within 7 days of delivery via phone ([email protected]) or email ([email protected]).
• Share photos or a short video showing the outer shipping label, damaged seal, or incorrect item.
• Upon instant verification, we will dispatch an immediate replacement at zero cost or issue a 100% refund without deduction.

4. Health & Hygiene Standards

For biological safety and sanitary reasons, opened herbal dietary products cannot be restocked or resold to other consumers. However, this safety rule does not affect your right to claim a refund under our 90-Day Satisfaction Guarantee.

5. Refund Processing & Turnaround Time

Once a return or satisfaction claim is reviewed and approved:

• Refunds are initiated within 7 business days of approval.
• Amounts are credited back to the original payment source (UPI, Debit Card, Credit Card, or direct NEFT/IMPS bank transfer).
• Because Jivika Enterprises offers free standard delivery on eligible orders across India, no shipping deductions are applied.

6. Network Compensation Integrity on Returns

In our direct selling architecture, when a customer return or refund is approved, the system generates compensatory debit entries that cleanly reverse the associated Business Value (BV) and any unearned commission in partner ledgers. This guarantees that unearned income is not circulating, preserving complete business solvency.

7. Exclusions & Abuse Prevention

The 90-Day Satisfaction Guarantee is designed for genuine end consumers. Claims will not be honored if the product was purchased through unauthorized rogue resellers, if the product was stored improperly contrary to label instructions, or if a user submits fraudulent multiple claims on the same product line.

8. How to Request Return or Refund Assistance

To initiate a claim, contact our dedicated support team with your order number: