TRANSPARENT CONSUMER PROTECTION

Cancellation, Cooling-off & Refund Policy

At Jivika Wellness, your satisfaction is our paramount standard. We provide simple, frictionless order cancellations and an unconditional 30-day cooling-off refund guarantee.

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Pre-Dispatch Cancellation

Cancel within 24 hours of placing order or before courier dispatch with zero deductions. 100% immediate refund processed.

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In-Transit Refusal

If an order is already dispatched, simply decline the package upon delivery. Refund is initiated upon return scanning.

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30-Day Cooling-off Period

Post-delivery statutory right to return unopened, marketable products within 30 calendar days for full invoice reimbursement.

How to Request an Order Cancellation

Self-Service: Log in to your Member Portal → Orders, select the order, and click "Cancel Order" if it is in PAID or PACKED state.
Customer Support Phone: Call our direct helpline at [email protected] or [email protected] with your Order Number.
Official Email: Send an email to [email protected] with the subject line "Cancellation Request - Order #XXXXX".

Refund Processing Timelines

UPI & Net Banking: 2 to 4 business banking days credited directly to source bank account.
Debit / Credit Card: 3 to 7 business banking days depending on issuing bank settlement cycles.
Cash on Delivery / Franchise Counter Sale: Transferred via NEFT/IMPS to your verified bank account within 3 business days of return receipt.

Statutory Assurance: Jivika Wellness does not charge any hidden cancellation penalties or administrative restocking fees on eligible cancellations.