Frequently Asked Questions (FAQ)

Jivika offers a curated range of authentic Ayurvedic wellness products, classical formulations, herbal dietary supplements, and daily lifestyle wellness products. Our flagship catalog includes targeted formulations for vitality and vigor, thyroid wellness, blood sugar balance, joint mobility, metabolic harmony, and holistic immune defense.

Our Ayurvedic products are sourced from audited, GMP-certified manufacturing units and are rigorously tested for purity, microbial safety, and absence of heavy metals (Lead, Mercury, Cadmium, Arsenic). They are intended to be used strictly as directed on the packaging label. Individual physiological suitability may vary. If you are pregnant, lactating, taking prescription medicines, or managing a chronic medical condition, please consult a qualified healthcare professional before beginning any herbal regimen.

True Ayurveda works by correcting metabolic imbalances and harmonizing doshas at a cellular level, rather than masking symptoms with artificial stimulants. Most people begin to feel noticeable digestive, vital, and structural improvements within 3 to 6 weeks of consistent use, alongside a wholesome diet and regular hydration. That is why our products are backed by a generous 90-Day evaluation timeline.

Yes. We offer an industry-leading 90-Day Satisfaction Guarantee on eligible wellness products, subject to our published Return & Refund Policy. If you receive a damaged, defective, or incorrect product, simply notify our customer support team within 48 hours of delivery with unboxing photos/video for an immediate replacement or full refund.

We want every customer to test our formulations thoroughly. If you use an eligible product regularly as directed for at least 30 days and are dissatisfied with your wellness experience within 90 calendar days of invoice date, you may request a satisfaction refund. You return the remaining product (or original container) and proof of purchase, and once verified, your purchase amount is refunded minus nominal handling/courier fees.

Yes! Jivika provides free standard shipping across India on eligible orders. All packages are dispatched in tamper-evident sealed packaging with leading national courier networks (Delhivery, BlueDart, DTDC, India Post) and full online tracking.

Orders are dispatched within 24 to 48 business hours from our central fulfillment center in Sitarganj, Uttarakhand. Estimated delivery transit time is generally 2 to 8 business days depending on your destination city, regional serviceability, and public holidays.

As soon as your package is dispatched, you will receive an SMS and email containing your courier tracking number (AWB). You can also use our online Track Order tool anytime by entering your Order Number or registered mobile number.

No, absolutely zero. In strict compliance with the Consumer Protection (Direct Selling) Rules 2021, Jivika charges no registration fee, no annual renewal fee, and requires no forced purchase of starter kits or bulk inventory. You can register for free with a sponsor's referral ID and start earning purely by retailing authentic products.

Every product in our store has an immutable Business Value (BV) attached to it. Commissions are calculated strictly on BV, never on inflated retail MRP, across 9 official streams:

• 1. Self Purchase Bonus: 10% BV cashback on personal product orders.
• 2. Direct Referral Bonus: 20% BV on your immediate direct partner activations.
• 3. Lifetime Repurchase Income: 20% BV on all subsequent repeat orders of direct partners.
• 4. 15-Level Team Pool: 30% BV geometric distribution across team generations L2 to L15.
• 5. Leadership Rank Pool: 10% BV company pool distributed across 5 leadership ranks.
• 6. Monthly Performance Pool: 10% BV cumulative slabs on monthly direct volume (3% + 3% + 4%).
• 7. Franchise Stockist Margin: 10% BV on authorized physical stockist counter billing.
• 8. Global Auto-Pool Matrix: 3x3 forced community matrix with automatic ₹250 entry funded via 10% wallet allocation.
• 9. Brand Ambassador Royalty Pool: Weekly task royalty pool funded by 10% Jivika BV + 10% marketplace profits + 100% ad monetization.

The 9th stream rewards community advocates who watch and engage with our official Ayurvedic video catalog across Instagram Reels, YouTube Videos, and Facebook Posts. Members earn 10 Task Points per video after completing a 25-second silent dwell and leaving genuine, organic comments. To qualify for weekly payouts, partners must complete at least 50% of the active video catalog during the week. Every Sunday at midnight, the tri-source royalty fund (10% Jivika BV + 10% marketplace profits + 100% ad monetization) is automatically distributed into the wallets of all 50%-qualified brand ambassadors.

Under Jivika's Cardinal Financial Rule, commissions are calculated upon purchase, but remain strictly in a protected PENDING state until the customer receives the shipment and acknowledges delivery. Once marked DELIVERED and verified, the commission is released to the partner's active wallet balance for withdrawal. If an order is canceled or returned, corresponding unearned commissions are reversed, protecting both the customer and the enterprise from fraudulent phantom volume.

Partners can submit bank withdrawal requests from their Member Dashboard once their verified wallet balance reaches the minimum threshold (₹500). Payouts are made via direct NEFT/IMPS bank transfer following PAN card verification and applicable statutory TDS deduction as mandated by the Income Tax Department of India.