Corporate Policies & Legal Compliance
Jivika Enterprises operates strictly under the Consumer Protection (Direct Selling) Rules, 2021, and the Digital Personal Data Protection Act, 2023. Review all our customer and partner protection charters below.
Privacy Policy
DPDP Act, 2023 CompliantComprehensive data security safeguards governing your personal information, mobile verification, KYC documents, and order history. Zero data selling guarantee.
Return & Refund Policy
90-Day Satisfaction GuaranteeOur industry-leading 90-Day Satisfaction Commitment, transit damage claim protocol (within 48 hours), reverse pickup process, and prompt bank refunds.
Terms & Conditions
General Commercial AgreementOfficial terms governing storefront purchases, member registration, genuine product guarantees, intellectual property, and jurisdiction under Sitarganj, Uttarakhand courts.
Shipping & Delivery Policy
All-India Courier DispatchStandard dispatch timelines of 24–48 working hours from Sitarganj central warehouse. Delivery within 3–7 business days with active courier tracking links.
Grievance Redressal
Rule 5(6) Direct Selling RulesAppointed Grievance Redressal Officer: Mr. Waseem Khan. 48-hour formal docket acknowledgment and maximum 30-day resolution timeline for all registered complaints.
Partner Code of Conduct
Truth in Marketing & Zero MisrepresentationMandatory compliance rules for all independent partners. Prohibition of medical curative claims, compulsory ID card carrying, and honest representation of earnings.