Privacy Policy

1. Information We Collect

Depending on how you interact with our platform, we may collect the following categories of information:

• Personal Identifiers: Full legal name, mobile phone number, email address.
• Delivery Details: Complete shipping address, billing address, landmark, pincode, state, and city.
• Commercial History: Order numbers, product titles purchased, invoice records, Business Value (BV), and return records.
• Account Authentication: Encrypted password hashes and unique Jivika Member ID (JMB...).
• Support Communications: Messages, feedback, or grievance tickets sent via email, phone, or WhatsApp.
• Technical Telemetry: IP address, browser type, operating system, device characteristics, and website usage telemetry.

2. Payment Information Security

Customer electronic payments (UPI, Debit/Credit Cards, Net Banking) are processed via PCI-DSS compliant, RBI-authorized payment gateways and scheduled banks.

Important: Jivika Enterprises never stores, views, or captures sensitive card numbers, CVV codes, UPI PINs, or banking passwords. Customers should never transmit financial PINs or passwords via email, SMS, or WhatsApp channels.

3. How We Use Your Information

We process personal data strictly for legitimate operational purposes:

• Processing, packing, confirming, and fulfilling your product orders.
• Dispatching transactional SMS and email updates regarding consignment dispatch and tracking.
• Processing eligible returns, replacements, and claims under our 90-Day Satisfaction Commitment.
• Calculating transparent unilevel BV compensation under our verified compensation engine.
• Complying with statutory GST taxation, accounting, and anti-fraud audit requirements.

4. Strict Downline Privacy & Upline Boundaries

Per our core privacy principles, a retail customer’s specific health purchases, individual product names, quantities, home delivery addresses, and personal banking data are NEVER disclosed to upline network sponsors. Network sponsors have visibility only into anonymous aggregate unilevel genealogy numbers and eligible BV volume necessary for rank and compensation verification.

5. Logistics & Courier Sharing

To deliver your order safely across India, we share your recipient name, contact phone number, and physical shipping address with authorized domestic courier and logistics partners (such as Delhivery, BlueDart, DTDC, India Post). Only the minimal data required for delivery is disclosed.

6. Data Security Safeguards

We enforce administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of personal data. All sensitive communications utilize TLS 1.3 encryption, and passwords are protected with cryptographic salting and hashing.

7. Zero Sale of Personal Data

Jivika Enterprises does NOT sell, rent, lease, or monetize customer personal data to third-party marketing brokers or advertising networks. Your information is used exclusively to facilitate your relationship with Jivika.

8. Rights of Data Principals (DPDP Act, 2023)

Under Indian data protection laws, you possess the right to:

• Request a summary of your personal data processed by Jivika.
• Request rectification or correction of misleading or outdated personal data.
• Request erasure of your account and data, subject to statutory tax and invoice retention laws.
• Nominate a representative in case of incapacity.
• Lodge a grievance with our Grievance Redressal Officer.

9. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our designated Grievance Officer are: