CONSUMER PROTECTION (DIRECT SELLING) RULES, 2021 · RULE 5(6)
Statutory Grievance Redressal Mechanism
Jivika Wellness provides a robust, legally binding grievance redressal mechanism for all retail consumers and direct sellers. Every complaint receives a unique tracking docket, an official acknowledgment within 48 hours, and formal resolution within 30 days.
STATUTORY APPOINTEE
Mr. Waseem Khan
Designated Grievance Redressal Officer & Nodal Authority
Jivika Enterprises / Jivika Wellness
Postal Address: Main Market, Sitarganj, Udham Singh Nagar, Uttarakhand – 263148
Email Helpline: [email protected] / [email protected]
Direct Helpline: [email protected] / [email protected]
Operating Hours: Monday – Saturday, 10:00 AM – 06:00 PM IST
Lodge a Statutory Grievance
Fill out this form to receive your official acknowledgment and docket ID.
Redressal Timelines & Escalation
Step 1 · Instant Docket Generation
Upon submission, you receive an automated SMS/email docket reference number within seconds.
Step 2 · 48-Hour Formal Acknowledgment
Our designated Grievance Officer reviews and acknowledges the grievance within 48 hours, detailing the designated officer assigned.
Step 3 · 30-Day Mandatory Resolution
All investigations, quality inspections, refund settlements, or corrective actions are concluded within a maximum of 30 calendar days.
National Consumer Helpline (NCH)
If unresolved within 30 days, consumers may escalate to the National Consumer Helpline at 1915 or visit consumerhelpline.gov.in.